Terms and Conditions

NEWAVRO TERMS AND CONDITIONS

Last Updated: June 2026

Welcome to NEWAVRO. These Terms and Conditions govern your use of the NEWAVRO website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. COMPANY INFORMATION

NEWAVRO is a trading brand of:

The Proven Concepts Group (Pty) Ltd
South Africa

Email: support@newavro.co.za
Website: www.newavro.co.za

2. ACCEPTANCE OF TERMS

By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use this website.

3. PRODUCTS

NEWAVRO offers consumer electronics and related accessories for sale.

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However, slight variations may occur, and we reserve the right to correct any errors without prior notice.

4. PRICING

All prices displayed on the website are in South African Rand (ZAR).

Prices are subject to change without notice.

An order is only confirmed once payment has been successfully received and accepted.

5. ORDERS

NEWAVRO reserves the right to:

* Refuse or cancel any order.
* Limit quantities purchased.
* Cancel orders due to stock shortages.
* Cancel orders resulting from pricing or listing errors.

If an order is cancelled after payment has been received, a full refund will be processed.

6. PAYMENT

We accept payment methods offered through our approved payment gateway providers.

All payments are processed securely through third-party payment processors.

NEWAVRO does not store customer credit card information.

7. SHIPPING AND DELIVERY

NEWAVRO delivers throughout South Africa.

* Standard delivery typically takes 1–4 business days from the date your order is dispatched.
* Delivery times may vary depending on your location, product availability, and courier operations.
* Orders placed on weekends or public holidays will be processed on the next business day.
* Customers will receive tracking information where available once an order has been dispatched.

Delivery times provided on the website are estimates only and are not guaranteed.

NEWAVRO is not responsible for delays caused by:

* Courier service disruptions
* Weather conditions
* Public holidays
* Load shedding
* Strikes
* Incorrect delivery information provided by the customer
* Circumstances beyond our reasonable control

Risk in the products passes to the customer upon delivery.

8. RETURNS AND REFUNDS

Customers may return eligible products in accordance with the Consumer Protection Act of South Africa.

Products may be returned within 7 days of delivery if:

* The product is defective.
* The incorrect item was supplied.
* The product was damaged during delivery.

Products must be returned in their original packaging with all accessories and documentation.

Refunds will be processed after inspection and approval of the returned item.

9. WARRANTIES

Products supplied by NEWAVRO are covered by applicable manufacturer warranties where available.

Warranty claims do not cover:

* Accidental damage
* Water damage
* Misuse
* Unauthorized modifications
* Normal wear and tear

Proof of purchase may be required for all warranty claims.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, NEWAVRO shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

Our liability shall not exceed the amount paid for the product in question.

11. INTELLECTUAL PROPERTY

All content on this website, including:

* Logos
* Images
* Product listings
* Graphics
* Text
* Designs

is the property of NEWAVRO or its licensors and may not be copied, reproduced, or distributed without written permission.

The name NEWAVRO and associated branding are protected intellectual property.

12. CUSTOMER RESPONSIBILITIES

Customers agree to:

* Provide accurate information.
* Maintain the confidentiality of account credentials.
* Use the website lawfully.
* Not interfere with website security or functionality.

13. PRIVACY

Customer information is collected and processed in accordance with our Privacy Policy and applicable South African privacy laws, including POPIA.

14. FORCE MAJEURE

NEWAVRO shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, power outages, internet disruptions, strikes, or governmental actions.

15. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.

16. CONTACT US

For any questions regarding these Terms and Conditions:

NEWAVRO
The Proven Concepts Group (Pty) Ltd
Email: support@newavro.co.za
Website: www.newavro.co.za