Shipping Policy

NEWAVRO SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with NEWAVRO. We are committed to delivering your order quickly and efficiently throughout South Africa.

Processing Times

Orders are processed Monday to Friday, excluding public holidays.

Orders are typically processed within 1 business day after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

NEWAVRO delivers nationwide across South Africa.

Estimated delivery times are:

* Major Cities: 1–3 Business Days
* Regional Areas: 2–4 Business Days
* Remote Areas: 3–4 Business Days

Most orders are delivered within 1–4 business days.

Delivery times are estimates and may vary depending on courier operations and destination.

Shipping Costs

Shipping costs are calculated during checkout based on the delivery address and the size and weight of the order.

Any applicable delivery charges will be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Customers can use the tracking information to monitor the progress of their shipment.

Delivery Delays

While we strive to meet our delivery estimates, delays may occasionally occur due to circumstances beyond our control, including:

* Courier delays
* Severe weather conditions
* Public holidays
* Load shedding
* Industrial action or strikes
* High seasonal demand periods
* Incorrect delivery information supplied by the customer

NEWAVRO cannot be held responsible for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.

If an order is returned due to an incorrect or incomplete address, additional delivery charges may apply for redelivery.

Damaged or Missing Deliveries

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery.

Please provide:

* Your order number
* Photographs of any damaged items or packaging
* A description of the issue

We will investigate and resolve the matter as quickly as possible.

Delivery Acceptance

Risk in the goods passes to the customer upon delivery to the address provided during checkout.

Customers are encouraged to inspect packages upon delivery and report any issues immediately.

If you have any questions regarding shipping or delivery, please contact us:

NEWAVRO
The Proven Concepts Group (Pty) Ltd

Email: support@newavro.co.za
Website: www.newavro.co.za