Last updated: 21 October 2026

This policy explains the warranty support available for products sold by NEWAVRO. It does not limit any rights you have under South African law. Please also read our Returns Policy and Refund Policy.

NEWAVRO limited warranty

Most NEWAVRO-branded products include a 12-month limited warranty against manufacturing defects, unless a different warranty period or coverage is stated on the product page or supplied product documentation.

The applicable warranty period for an item starts on the date it is delivered to you. A product page or warranty document may specify a different period or additional product-specific terms. For products from another brand, a warranty applies only where it is stated on the product page or supplied documentation.

The limited warranty covers manufacturing defects that arise during normal use in accordance with the product instructions. It does not cover damage caused by accidental impact, misuse, neglect, incorrect installation or operation, unauthorised repairs or modifications, or normal wear and tear. These exclusions do not remove any rights that apply under South African law.

Your rights under the Consumer Protection Act

The Consumer Protection Act provides rights that are separate from, and in addition to, any NEWAVRO or manufacturer warranty.

Where goods fail to meet the quality standards in the Act, you may return them within six months after delivery, without penalty and at the supplier’s risk and expense. Where the Act applies, you may direct the supplier to repair or replace the goods, or refund the price paid.

If repaired goods have the same failure, defect or unsafe feature within three months after the repair, the Act provides further remedies. Nothing in this policy limits these or any other applicable consumer rights.

How to make a warranty claim

Contact NEWAVRO before sending a product back. Please provide:

• Your name and order number, or other proof of purchase
• The product name and a description of the problem
• Photos or a short video, if they help show the issue

We may ask to inspect the product to assess the claim. We will give you return instructions before you send anything. Original packaging is not required for a statutory claim, although returning the product with its supplied parts and accessories may help us assess it.

For a claim covered by the Consumer Protection Act, the return is at NEWAVRO’s risk and expense. We will confirm the return arrangements with you. For a voluntary warranty claim outside statutory protections, contact us first so we can explain the assessment and return process.

We will let you know the outcome after the product has been assessed. Any repair, replacement or refund will be handled in accordance with the applicable warranty terms and South African law.

Contact NEWAVRO

The Proven Concepts Group (Pty) Ltd trading as NEWAVRO
Unit 1, Willowview Office Park, 589 Van Hoof Street, Willowbrook, Roodepoort, 1724, South Africa
Email: support@newavro.co.za
Phone: 010 534 7115